TKO Jersey Co. Inc. Last updated: September 2, 2026
The rest of this page explains each point in more detail.
Your jerseys are printed with your colours, your logo, and your players' names and numbers. There's no shelf to put them back on. So we don't accept returns or exchanges for:
If you need a different size or a jersey for a new player, we can print a replacement at regular pricing. Your design stays on file, and a single jersey is a normal order for us.
We'll remake or replace any item at no charge when:
How to report it. Email info@tkojerseyco.com or call 1-888-715-1856 within 14 days of delivery. Send photos that clearly show the issue, and include your order number or team name.
What happens next. We confirm the issue with you, usually the same business day, and check it against your approved proof and our inspection records. Then we remake the affected items and cover every cost, including shipping both ways if we need the originals back. If a remake would arrive too late to be useful, you can choose a refund or a credit instead. That's your call.
Sending items back. You don't need to return anything before we start a remake. If we do need the originals, we send you a prepaid label. Please don't pay to ship anything back to us without talking to us first.
Timing. Remakes go ahead of new orders in our queue. Most arrive in under three weeks, and we'll give you a firm delivery date when we confirm the remake.
Nothing is at risk until you pay. Quotes, designs, revisions and print proofs are all free, and you can stop at any point before payment without owing anything.
Payment is what starts production. Once your order is paid and released to production, it can't be cancelled, because your items are already being printed with your team's details.
If your plans change right after you've paid, call us immediately. If your order hasn't actually gone to production yet, we'll tell you where it stands and do what we can.
Lost or damaged in transit. Tell us within 14 days of the expected delivery date. We file the carrier claim and replace or refund your order. Chasing the carrier is our job, not yours.
Wrong address. We're not responsible for shipments sent to an incorrect address that was supplied to us. Most shipping addresses come from your Shopify profile, and they can be out of date if you've moved or haven't updated it. Please check the address on your invoice before you pay, and let us know right away if it needs to change. If an order does go to the wrong address, we'll help track it down, but reshipping is at your cost.
Refused or unclaimed shipments. If a shipment comes back to us as refused or unclaimed, we'll hold it and arrange reshipment at your cost.
We'd rather explain this before you order than argue about it after.
Sizing. Our size charts use real garment measurements, not just small, medium and large. They're on every product page, and we keep sample sizes at our Woodstock office that you're welcome to try on or borrow before ordering for a full team. You confirm sizes on your print proof before anything is made. If a size turns out wrong after that, we'll print a replacement at regular pricing.
Colour. Sublimation is a printing process, and colour can shift slightly from one production run to the next because of ink lots, fabric lots and press settings. Screens also never match fabric exactly, since a screen emits light and fabric reflects it. Small differences between your monitor and the finished jersey, or between an original order and a reorder a year later, are normal and not a defect.
A colour that is clearly wrong, not just slightly different, is a defect and falls under section 2. Bright neons, electric blues and very deep navies are the hardest to hold consistent, and we'll tell you up front if your design uses one.
Before we make anything, we send you a print proof showing every name, number, size and design detail. Once you approve it, that proof is the agreement about what we're making.
Please read it carefully and check spellings against your roster rather than from memory. The approved proof is your best protection, and it's also why we can move as fast as we do. If we deviate from it, that's on us (see section 2).
When a refund is agreed, we send it to your original payment method.
We never charge restocking or administration fees on a refund.
If you bought through a team store set up for your club, school or association, this policy applies to you the same way it applies to a direct order. Contact us directly rather than the volunteer who set up the store. We can look up your order and sort it out faster.
Team store items are produced after the store closes, so the cancellation rules in section 3 run from the store close date, not the date you placed your individual order.
This policy applies to US orders on the same terms. Duties and taxes are handled when your order ships. If we remake an item under section 2, we cover any extra duty or brokerage on the replacement.
Nothing in this policy takes away rights you have under Ontario's Consumer Protection Act, 2002, Canadian consumer protection law generally, or the consumer law of the province, state or country where you live.
Most problems get solved in one phone call. Call 1-888-715-1856 or email info@tkojerseyco.com, Monday to Friday, 9:00 AM to 4:00 PM Eastern, and we'll pick it up the same business day.
TKO Jersey Co. Inc. 225 Bysham Park Drive, Unit 2A Woodstock, Ontario N4T 1P1
