TKO Jersey Co. Inc. Last updated: August 2, 2026
These terms apply to our website, our online store, our team stores, and every order we produce. Please read them. Placing an order, or accepting a quote, means you agree to them.
We have written these in plain language on purpose. If anything here is unclear, call us at 1-888-715-1856 and ask.
In these terms, "we," "us" and "TKO" mean TKO Jersey Co. Inc., 225 Bysham Park Drive, Unit 2A, Woodstock, Ontario N4T 1P1, Canada. "You" means the person or organization placing the order.
You must be at least 18 years old to place an order with us.
If you are ordering on behalf of a team, club, school, league or association, you confirm that you have the authority to do so and to commit that organization to the order. The person who places the order is responsible for payment, for the accuracy of the roster and order details, and for being our point of contact through production and delivery.
We deal with one contact per order. If several people on your team send us conflicting instructions, we will follow the contact who placed the order.
Quotes are valid for 30 days from the date we send them, unless the quote says otherwise. After that we may need to requote, since our own costs move.
Canadian orders are priced in Canadian dollars. United States orders are priced in United States dollars. These are separate price lists, not currency conversions of one another.
Our prices include the customization that other suppliers charge extra for, including names, numbers, logos, sponsor marks and design work. Anything not included will be shown as a separate line on your quote or invoice.
We try hard to keep prices accurate on our website and in our quotes. If a price is obviously wrong because of a typographical or system error, we may correct it before accepting your order, and we will tell you before doing anything else. We will never change a price after you have paid.
New designs have a minimum of 5 pieces. Reorders of a design we already have on file have no minimum, so a single replacement garment is a normal order for us.
We do not print on garments or blanks that you supply. Everything we make starts as our own fabric.
Design work, revisions and print proofs are free, with no obligation to order.
Before we produce anything, we send you a print proof showing every name, number, size and design detail. Your approval of that proof is the agreement about what we are making. Once you approve it, we produce exactly what it shows.
Please check the proof carefully, especially spellings, numbers and sizes, against your actual roster. Once a proof is approved and production has been released, we cannot change it.
If we produce something that does not match your approved proof, that is our error and we fix it at our cost. See our Return and Refund Policy.
Payment in full is required before production begins. There are no exceptions to this, and it applies to every customer.
We accept Interac e-Transfer, which is our preference, and credit card on request. Cheques and bank transfers can be arranged.
Your order is not in production until payment has cleared. If an invoice goes unpaid, we will follow up, and your production time and delivery date shift accordingly.
Applicable taxes are added to Canadian orders and shown on your invoice.
Our standard production time is three weeks. That clock starts when both of these are done: you have approved your print proof, and your payment has cleared. It measures production, not delivery, and shipping time is added on top.
Three weeks is our normal performance and we regularly beat it, but it is an estimate rather than a guarantee. We do not accept liability for delays caused by carriers, customs, weather, supplier disruption, or anything else outside our control. See section 12.
If your order is going to be late, we will tell you as soon as we know, rather than waiting for you to ask. If you have a hard deadline, tell us before you order so we can be honest with you about whether it is achievable.
Shipping charges are shown on your invoice.
Title and risk of loss pass to you when the carrier delivers your order to the address you provided. If a shipment is lost or damaged in transit, tell us and we will handle the carrier claim and make it right. See our Return and Refund Policy.
For orders shipped to the United States, prices do not include duties, tariffs or import charges unless your invoice says otherwise. These are determined at the border and can change without notice. We will tell you what we know at the time of quoting.
You are responsible for giving us a correct and complete shipping address.
This section matters, so please read it properly.
When you send us a logo, crest, wordmark, sponsor mark, photograph, character, slogan or any other artwork, you confirm that:
You own it, or you have permission from whoever does to use it this way, and
Printing it on garments does not infringe anyone's copyright, trademark, or other rights.
You keep ownership of your own artwork. You are giving us permission to use it to produce your order, to keep it on file for your reorders, and to show finished garments as described in section 8.
We rely on what you tell us. We do not verify who owns a logo, and we are not able to. Professional league marks, university and college crests, corporate logos, and characters from film, television and video games are all owned by someone, and using them without permission is common and is still infringement. If someone brings a claim against us because of artwork you supplied, you agree to cover our costs, including legal costs, and any amount we have to pay.
We may refuse or stop any order where we believe artwork infringes someone's rights, or where the content is hateful, harassing, obscene or unlawful. If we refuse an order for this reason before production, we refund you in full.
Where our design team creates a jersey design for you, we own the design files, layouts and templates we produce, along with the pattern work and colour separations behind them. You own your own marks, as set out in section 7, and nothing here changes that.
You have our permission to use the design on garments we produce for you, for as long as you want, including reorders years later. We keep your design on file so reorders match.
Our design files are not supplied for use by another manufacturer. If you want to take a design we created elsewhere, talk to us and we will work something out. We would rather have the conversation than have you find out at the wrong moment.
We may photograph garments we have produced and show them in our portfolio, on our website and on social media, because our work is how new teams find us. We will ask you first before naming your team or organization, or before using photographs that you sent us.
Our Return and Refund Policy forms part of these terms. It covers what happens when something is wrong, what cannot be returned, cancellation timing, shipping problems, and how sizing and normal colour variation are handled. Please read it alongside this page.
Team stores are online stores we set up for a club, school or association. Items are produced after the store closes, not as individual orders arrive.
If you buy through a team store, these terms and our Return and Refund Policy apply to your purchase, and you should contact us directly rather than the volunteer who arranged the store.
Where a store is run for an organization, we share sales summaries with that organization. Our Privacy Policy explains what that includes.
To the extent the law allows, our total liability to you for any order, however a claim arises, is limited to the amount you paid us for that order.
We are not liable for indirect or consequential loss. That includes missed games, tournaments or seasons, travel costs, event costs, lost sponsorship, lost fundraising revenue, reputational harm, or the cost of buying replacement garments elsewhere.
Nothing in this section limits liability that cannot be limited by law, including liability for fraud, and nothing in these terms takes away rights you have as a consumer under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection law.
We are not responsible for failure or delay caused by events beyond our reasonable control. That includes carrier and customs delays, border closures, tariff and trade measures, supplier or factory disruption, labour disputes, severe weather, fire, flood, power or internet failure, public health measures, war, and government action.
If something like this happens, we will tell you promptly, keep you updated, and work with you on the best available option, which may include a revised timeline or a refund of work not yet produced.
You may use our website to browse products, request quotes and designs, place orders and manage your account. Please do not attempt to break into it, scrape it, copy its content for a competing business, interfere with other users, or use it for anything unlawful.
The content on our site, including our text, photographs, product images, designs and our own logo and brand, belongs to us and may not be copied or reused without our written permission.
Our site may link to platforms we do not control. We are not responsible for their content or their terms.
We may suspend or close an account, or refuse service, where these terms are being broken.
Our Privacy Policy explains what personal information we collect, why, who we share it with, where it is processed, and how long we keep it. It forms part of these terms.
We may update these terms as our business or the law changes. The version that applies to your order is the version in effect on the date you place it. We will post updates here and change the "Last updated" date.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction, and you and we both agree to that, without affecting any right you have as a consumer to bring a claim where you live.
If any part of these terms is found to be unenforceable, the rest continues to apply.
If we do not enforce something right away, we have not given up the right to enforce it later.
These terms, together with our Privacy Policy, our Return and Refund Policy, and your quote or invoice, are the whole agreement between us about your order.
TKO Jersey Co. Inc. 225 Bysham Park Drive, Unit 2A Woodstock, Ontario N4T 1P1 Canada
1-888-715-1856 info@tkojerseyco.com Monday to Friday, 9:00 AM to 4:00 PM Eastern
