Custom Jersey Questions, Answered

Hit Start Your Free Design if you'd like to see what your jerseys could look like, or Get a Quick Quote if you want pricing first. Either takes a couple of minutes. You can also message us on Facebook, Instagram or WhatsApp, or just call.

To design: your team name, your colours, your logo and a sense of the look you want. To produce: each player's name, number and size. You don't need all of it up front. We'll start designing while you round up the roster.

Yes. Design, unlimited revisions, artwork setup and a 3D design poster of the finished look. You can go through the whole design process and walk away owing nothing.

More than 8,500 across Canada and the United States, mostly hockey and baseball. We're 5 stars on Google and 5 stars on Facebook.

We do. Tell us your colours, send your logo and share any ideas. Our design team builds it, you review it, we revise until it's right.

Any colours, any combination. Everything is fully sublimated, so there's no colour limit and no extra charge for using more.

Yes. DaFont.com is a good place to browse. Send us the name of one you like and we'll build it in.

Yes, at no extra cost. Chest, sleeves, back, shoulders, wherever you want them. Send us a high resolution file and tell us where it goes.

No. Names, numbers, team logos, sponsor logos and league crests are all in the price. No setup fees, no per-name charges.

Vector is best (AI, EPS, SVG). If you don't have that, a PNG or JPG at 300 DPI or better. The cleaner the file, the sharper it prints.

We don't create logos from scratch, but plenty of our customers have had great results with AI image generators. Make something you like, send it over, and we'll clean it up and work it into your design.

No. NHL, MLB, university and other trademarked marks can't be printed. We're happy to design something inspired by a look you love, in your own colours with your own identity.

Yes. Any logo or artwork you send has to be something you have the legal right to use. We can't obtain rights or permissions on your behalf, and by sending us artwork you're confirming that you have the right to use it. If you're not sure, ask us before you send it.

Always. You get a print proof for every single item showing the name, number, size and every logo exactly as it will print. Nothing goes into production until you approve.

Yes, free of charge. We print your design on the actual fabric so you can see the real colours, then mail it to you or send a photo. It adds a bit of time to the design stage, so ask for it early.

5 pieces for a new design. Once your design is on file, there's no minimum on reorders, so a single replacement jersey is a normal order for us. Hats are 12 per style.

If your team's design is already on file, yes. For a brand new design, the minimum is 5.

A spreadsheet, please. Excel or Google Sheets with Name, Number and Size columns. We copy and paste straight from it, which is how we keep spelling errors off your jerseys. Ask us for our template.

Forever. Next season, or five seasons from now, we update the names and numbers and print. You never redo the design work.

Any time. Send the name, number and size and we'll send a proof.

Any time before you pay, at no cost. Once you've paid and your order is in production, we can't cancel it, because it's already being printed with your team's details.

Three weeks from the day your payment lands and your proofs are approved. Headwear runs 3 to 4 weeks. Most of the industry takes four to eight.

When both things are done: proofs approved and invoice paid. Whichever happens last starts the clock.

We don't have a formal rush service, but tell us your date and we'll give you a straight answer on whether it's achievable. The fastest thing you can do is get us your design details and roster early.

Send us the date. Three weeks for production plus a few days for shipping is the honest math. Start early and we'll do everything we can.

We contact you directly. If it's shipping, you get tracking. If you're picking up, you get the combination to our locker.

Yes, for everything we make, with real garment measurements rather than just S, M, L. See the size charts. Measure a jersey the player already wears and compare it to the chart. That's far more reliable than guessing by age.

Yes, and we recommend it. We keep sample sizes at our Woodstock showroom, or we can send a size run to your team so everyone can try before you order.

Yes to all three. Hockey jerseys run YXS to YXL in youth and XS to 3XL in adult, with goalie cut in youth, intermediate and senior. Other products have their own ranges on the charts.

Contact us. Because everything is made to order and the size was confirmed on your proof, a replacement is a new order at regular pricing, with no minimum since your design is on file. Nobody should be playing in a jersey that doesn't fit, so let's get it sorted.

Credit card through the link in your invoice, or Interac e-Transfer to payments@tkojerseyco.com. Put your team name and invoice number in the message field.

After you approve your proofs and before production starts. Payment is what puts your order in the queue.

No, payment in full. Nothing is at risk until then, since design and proofs are free.

All pricing is plus applicable taxes. Canadian customers pay in Canadian dollars, US customers in US dollars.

Yes. We have a secure pickup locker out front of our showroom at 225 Bysham Park Drive, Unit 2A. When your order is ready we message you the combination, and your package is inside with your name and team on it. Pick up any time that suits you, evenings and weekends included.

UPS, across Canada and to the United States. You get tracking as soon as it leaves us.

A few business days within Canada, depending where you are. Add that to the three week production time when you're planning.

Yes, as long as it hasn't shipped. Please also check the address on your invoice before you pay, because that's the one we use.

Tell us within 14 days of the expected delivery date. We file the carrier claim and replace or refund your order. Chasing the carrier is our job, not yours.

Yes, and we prepay all tariff and duty costs. There's no surprise bill at the door. What you're quoted is what you pay.

Yes, 5 pieces per shipment. Current tariffs come with a large brokerage fee on every package that crosses the border, and it doesn't scale down for small shipments. If you're under 5, ask around your team. Combining orders gets you over the line and saves everyone money.

A dedicated online store for your team or association, stocked with custom gear that matches your jerseys. You share the link, families order and pay for their own items, and we handle production, shipping and customer service. No collecting sizes, no chasing e-transfers, no leftover inventory.

Email us with your team or association name, your sport and roughly how many families you're covering. We design the product line, build the store and send you the link.

Your call. A set window of a couple of weeks works well when you want everything to arrive together. Year-round works well for associations with families joining throughout the season.

Direct to each family's door, or as a group order shipped to one location on a set date for you to distribute. Group orders save families a meaningful amount on shipping, which is why most teams pick them.

Nothing. No setup fee, no cost to the team or association.

Yes. We're the uniform partner for a growing list of minor hockey and baseball associations across Southwestern Ontario, including the Tillsonburg Otters, Ingersoll Ironbirds, Delhi Tigers, Aylmer Pirates, Woodstock Minor Baseball, Brantford 99ers and Blyth Bullets.

A preferred supplier arrangement for associations that want one consistent partner across all their teams. Partners get a named contact who knows the association, priority through the busy season, a give-back on member orders, first look at new designs, and help with spirit wear you can sell as a fundraiser. Terms depend on the association, so the next step is a conversation. Get in touch and we'll set it up.

Yes, and we'd like to. Send it over with your deadline and we'll respond properly, with pricing, timelines, samples and references.

100% polyester, chosen for sublimation. Lightweight, breathable, moisture-wicking and built for a full season of games.

No. Sublimation puts the ink into the fabric rather than on top of it, so there's nothing to lift or peel. It won't wash off.

Cold wash, hang dry or tumble low. Skip the fabric softener and they'll look right for years.

Very closely, but small colour shifts between production runs are normal in sublimation. They come from ink lots, fabric lots and press settings, the same way two cans of the same paint can differ slightly. If a colour is genuinely wrong rather than slightly different, that's on us and we'll fix it.

Everything we make is custom, so we can't accept standard returns. What we do instead is stand behind our work. If we got it wrong, we remake it free and pay the shipping both ways. Read the full policy.

When what we printed doesn't match the proof you approved, when the wrong item or size was shipped, when there's a manufacturing defect, or when something is missing. Report it within 14 days of delivery with photos and we'll get on it the same business day.

A change of mind after production starts, a size you approved that fit differently than expected, spelling or design details approved on your proof, and normal colour variation between runs. Your approved proof is the agreement about what we're making, which is why we ask you to read it carefully.

Remakes jump the queue. Most take under three weeks, and we give you a firm date when we confirm it.